The Topside Attic Insulation Pflugerville Guarantee
We stand behind every attic we seal and insulate in Pflugerville with one simple rule: if it’s not done right, we make it right. That’s the 365-Day Done Right Promise, and it’s not a slogan - it’s a written commitment you hold before anyone from our crew sets foot in your home. Since 2016, we’ve sealed and insulated more than 9,000 homes, and every single one started with a flat, written price and ended with a documented photo record of what was done. No exceptions. No surprises when the bill arrives.
Our guarantee covers the full scope of what we touch: attic insulation, blown-in insulation, spray foam insulation, wall insulation, radiant barrier installation, crawl space encapsulation and vapor barrier work, attic air sealing, insulation removal and replacement, attic cleaning and rodent proofing, and home energy audits. Whether we’re working in a 1980s ranch in Windermere or a new build in Avalon, the promise stays the same. Written scope, written warranty, documented results.
What’s Covered
- Workmanship on every seal and install. We don’t blow insulation over an unsealed attic floor - air sealing of top plates, can lights, and penetrations comes first, every time, because insulation without sealing is just expensive decoration.
- Parts and materials from name-brand suppliers. We source from Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, and GreenFiber - no proprietary lock-in, no mystery products, and every material installed to manufacturer specification.
- Cleanup that leaves no trace. Our crews carry vacuums, not brooms they forgot in the truck. We document the space before we start and after we finish, and that photo record is yours to keep.
- On-time arrival with real communication. Under Haven Standard: Arrive on schedule, you get a named technician and a text when they are on the way. No four-hour windows, no “somewhere between 8 and 5.”
- Honest pricing with zero bait-and-switch. Haven Standard Clause 1: flat price, written scope, written warranty before anyone lifts a tool. The price we write is the price you pay - we don’t “find” extra problems that mysteriously cost more once we’re in your attic.
- Before-and-after proof on applicable jobs. When air sealing is part of the scope, we run a blower-door test - a pressurization reading that shows, in one number, how much conditioned air your building envelope was losing before and after our work. You get both figures in writing.
Our Satisfaction Promise
If something isn’t right, call us at (737) 259-8352. A live person answers, 24 hours a day - no voicemail loops, no callback windows measured in business days. We’ll schedule a return visit, identify what missed the mark, and fix it. That’s the full extent of the process. No arbitration clauses, no “depreciation schedules” that shrink your coverage, no requiring you to prove we caused the problem.
The 365-Day Done Right Promise means exactly what it says: within a full year of completion, any workmanship issue gets corrected at our expense. We’ve honored this on callbacks that were genuinely our oversight - a missed top plate in a corner of a Silverbrook attic, a can light that settled after the first summer heat cycle in Heatherwilde - and we’ve honored it on calls where the homeowner simply wanted to understand their documentation better. Both get the same response: we show up, we figure it out, we make it right.
After the 365-day period, we don’t disappear. Many of our Pflugerville customers are on their second or third property with us, and we treat long-term relationships as the core of the business. If you have a concern about work we performed, even years later, we answer the phone and we talk it through. The written scope and photo record from your original job stay in our files.
Before
AfterLicensed & Insured Backing
The 365-Day Done Right Promise is only as solid as the company behind it. We’re licensed and insured, which means there’s a real policy backing every crew member in your attic, real bonding behind every contract we sign, and a state-licensed operation that can be held accountable if something goes wrong. This isn’t handyman coverage or a generic liability rider - it’s the full credentialing required to perform building-envelope work in Texas, maintained continuously since we opened in Pflugerville in 2016.
Insurance matters in attic work. We’re moving through joists 8 to 10 feet above your living space, handling electrical penetrations, and sometimes removing decades-old material that may contain asbestos or rodent waste. Our coverage protects your property, our technicians, and your household from the rare but real accidents that can happen when people work overhead. Licensing means we’ve met the state’s requirements for competency in this trade, and that there’s a regulatory body you can turn to if a dispute ever escalated beyond what we could resolve directly.
The Haven Standard requires all of this to be in place before the first estimate. We don’t treat licensing and insurance as checkboxes - they’re the foundation that lets us make promises like “written price before any work starts” and “documented photo record on every visit” with confidence. When Wes Okafor signs off on your job, he’s signing as the owner of a credentialed, accountable operation, not a fly-by-night crew that won’t answer next season.
Frequently Asked Questions
Any workmanship defect in the scope we performed. If air sealing fails to hold, if insulation settles below specified depth, if a vapor barrier seam opens - we return and correct it at no charge. The promise does not cover damage caused by subsequent work from other contractors, homeowner modifications, or acts of nature like roof leaks you didn’t address. Call (737) 259-8352 and we’ll review your written scope to determine if the issue falls under our coverage.
Yes. Haven Standard Clause 1 requires a flat price, written scope, and written warranty before any work begins. You’ll receive all three before our crew starts, and you’ll sign to confirm you have them. Keep these documents - they’re your proof of coverage if you ever need to invoke the promise.
Call us anyway. We’ll ask you to describe what you’re seeing, review your photo record and written scope, and give you a straight answer. If it’s our issue, we schedule the fix. If it’s something else - a roof leak, a duct separation, a pest problem - we’ll tell you that too, and often we can identify the right specialist to call. Estimates for this review are free.
Ask us for proof. We’ll provide our current certificate of insurance and license status on request. Any legitimate contractor should do this without hesitation. If another company waffles or offers a photocopy that looks outdated, that’s a signal worth noting.
Manufacturer warranties cover defects in the product itself - a bad batch of spray foam, insulation that doesn’t meet published R-value. Our 365-Day Done Right Promise covers how we installed it. If Owens Corning batts perform to spec but we laid them with gaps against your top plates, that’s on us, not the manufacturer. We handle the distinction so you don’t have to chase two parties.
Yes, and it’s free. Bring us any written estimate from a competing Pflugerville insulation contractor. We’ll read it with you, line by line, and tell you whether the scope, materials, and pricing look reasonable. We won’t trash-talk competitors - we’ll point out what’s missing, what’s inflated, and what questions you should ask before signing. No obligation to hire us.
Your closing packet includes: the original written scope and warranty, a documented photo record of the completed work, and on air-sealing jobs, before-and-after blower-door readings. This is standard on every job, not available only on request. When we leave, you know exactly what was done and how much it improved your home’s performance.
A live person, not a voicemail system. Our phones are staffed 24/7 because attic emergencies don’t wait for business hours - a water heater leak soaking new insulation, a rodent issue that can’t wait until Monday. If your concern isn’t urgent, we’ll schedule a callback at your convenience. If it is, we’ll dispatch.
Written by Wes Okafor, Owner at Topside Attic Insulation Pflugerville, serving Pflugerville since 2016.